Privacy Policy — How 2bet game Protects Your Personal Data

2bet game ("we", "our", "the platform", or "2bet game") is an online casino and sports betting platform operated for users in Pakistan. The platform provides access to casino games, jackpot slots, live dealer tables, cockfighting markets, cricket betting, and related gaming services — all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, 2bet game acts as the data controller in respect of personal data collected from users who access the platform. This means we determine the purposes and means of processing your personal data.

When you interact with 2bet game — whether by registering an account, making a deposit, placing a wager, or contacting support — we collect certain categories of personal data. The specific data collected depends on how you use the platform.

2bet game does not collect sensitive personal data such as biometric data, health information, or political opinions. We do not store full payment card numbers or full CNIC numbers on our servers — only truncated references necessary for verification and fraud prevention.

2bet game uses the personal data we collect for the following specific purposes:

• Account management: To create, operate, and maintain your 2bet game account, including processing your login and verifying your identity;
• Payment processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, HBL, UBL, SadaPay, and Raast in compliance with payment provider requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities;
• Legal and regulatory compliance: To meet any applicable anti-money laundering (AML) and know-your-customer (KYC) obligations;
• Customer support: To respond to your queries, resolve disputes, and manage complaints submitted through Live Chat or Telegram;
• Responsible gaming: To monitor usage patterns and proactively offer responsible gaming tools where usage indicators suggest a potential concern;
• Platform improvement: To analyse aggregated, anonymised usage data that helps us improve the 2bet game platform experience for all Pakistani users;
• Service communications: To send you essential account notifications, security alerts, and transaction confirmations via your registered mobile number.

2bet game processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to fulfil our obligations under the Terms & Conditions you agreed to when registering your 2bet game account — including account management, payment processing, and game delivery;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and improving platform performance — provided these interests are not overridden by your rights;
• Legal obligation: Processing required to comply with applicable anti-money laundering, KYC, and other regulatory requirements;
• Consent: Where we have asked for and received your explicit consent for a specific processing activity, such as optional marketing communications. You may withdraw such consent at any time.

2bet game does not sell, rent, or trade your personal data. We share data with third parties only to the extent necessary to operate the platform, as described below:

• Payment providers: Easypaisa, JazzCash, HBL, UBL, SadaPay, and Raast receive the minimum transaction data necessary to process your PKR deposits and withdrawals;
• Identity verification services: Where required for KYC compliance, we may share identity documents with regulated verification service providers;
• Fraud and AML screening: Transaction data may be shared with fraud detection and anti-money laundering compliance services;
• Game providers: Technical session data (not personally identifying information) is shared with game software providers to deliver and audit game outcomes;
• Legal authorities: Where required by applicable law, court order, or regulatory instruction, we may disclose relevant data to law enforcement or regulatory bodies.

All third-party providers with whom 2bet game shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate security standards.

2bet game uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential to the operation of the platform — for example, maintaining your login session and remembering your language preferences. These cannot be disabled without affecting platform functionality;
• Functional cookies: Remember your preferences and customisations to provide a more personalised experience on 2bet game;
• Analytics cookies: Collect anonymised data about how users navigate the platform, helping us identify and fix usability issues;
• Security cookies: Help detect fraudulent sessions and protect your 2bet game account from unauthorised access.

2bet game retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account plus five (5) years following account closure, to meet AML and legal record-keeping obligations;
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five (5) years in accordance with financial record-keeping requirements;
• Support communications: Chat transcripts and complaint records are retained for three (3) years from the date of the interaction;
• Technical and usage logs: Server logs and session data are retained for up to twelve (12) months for security and fraud prevention purposes;
• Marketing consent records: Retained for as long as you have active marketing consent, plus one (1) year following withdrawal of consent.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

2bet game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and 2bet game servers;
• Encrypted storage of sensitive data fields including passwords (hashed with modern algorithms) and payment identifiers;
• Two-factor authentication (2FA) available for all user accounts;
• Real-time fraud monitoring and anomaly detection on account activity and transactions;
• Access controls ensuring that 2bet game staff can only access personal data on a need-to-know basis;
• Regular security audits and penetration testing of the platform infrastructure;
• Incident response procedures in place to detect, contain, and notify in the event of a data breach.

As a 2bet game user, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team via Live Chat or email:

• Right of access: You may request a copy of the personal data we hold about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: In certain circumstances, you may request deletion of your personal data — subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit the processing of your personal data in specific circumstances;
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

2bet game will respond to all privacy rights requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

If 2bet game discovers or has reason to believe that personal data has been collected from a user who is under 18 years of age, that account will be immediately suspended, the data will be deleted, and any funds in the account will be returned to the verified payment source after investigation.

If you are a parent or guardian and believe that a minor in your care has registered on 2bet game, please contact our support team immediately via Live Chat so that we can take prompt action.

2bet game reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered users via an in-platform notification or via your registered mobile number before the changes take effect.

The date at the top of this Privacy Policy ("Effective" date) will always reflect when the most recent version came into force. We encourage you to review this policy periodically to stay informed about how 2bet game protects your personal data.

Your continued use of the 2bet game platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should close your account by contacting the support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2bet game handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly inside the 2bet game platform — the fastest way to reach our English-speaking support team;
• Telegram: Available 24/7 via the Telegram support channel accessible inside the platform;
• Email: [email protected] (plain text — not a clickable link). Please allow up to 48 hours for email responses.

All privacy-related requests and complaints are handled by the 2bet game data protection team and will be acknowledged within five (5) working days. We are committed to resolving all privacy matters fairly, promptly, and in accordance with this policy.